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Privacy Policy


CROWNSTONE TRAINING SOLUTIONS LTD
Effective Date: 05 June 2026
1. Introduction
CROWNSTONE TRAINING SOLUTIONS LTD ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage with our training services.
2. Company Information
Company Name: CROWNSTONE TRAINING SOLUTIONS LTD
Company Number: 16885511
Incorporated: 2 December 2025
Registered Office:
124 City Road
London
United Kingdom
EC1V 2NX
Policy Last Updated: 05 June 2026
Contact Email: [Insert your business email address]
3. Information We Collect
Depending on your interaction with us, we may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Employer or organisation (where applicable)

  • Job title

  • Training course bookings and attendance records

  • Payment and billing information

  • IP address

  • Device and browser information

  • Website usage data

  • Communications with us

4. How We Collect Your Information
We collect personal information when you:

  • Contact us by email, telephone, or through our website

  • Register for training courses

  • Purchase training services

  • Complete enquiry or registration forms

  • Subscribe to newsletters or updates

  • Visit our website through cookies and analytics technologies

  • Provide information during customer support enquiries

5. How We Use Your Information
We use your personal information to:

  • Deliver training courses and related services

  • Process bookings and payments

  • Communicate with you about your bookings

  • Issue certificates where applicable

  • Respond to enquiries

  • Improve our services and website

  • Send service updates

  • Send marketing communications where you have consented

  • Meet legal and regulatory obligations

  • Prevent fraud and maintain security

6. Legal Basis for Processing
Under UK GDPR, we process personal information based on one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests pursued by our business

  • Protection of vital interests where applicable

7. Marketing
Where you have given your consent, we may send information about:

  • New training courses

  • Business updates

  • Special offers

  • Industry news

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails; or

  • Contacting us directly.

8. Cookies
Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Remember your preferences

  • Enhance user experience

You can control cookies through your browser settings.
9. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party providers, including:

  • Payment service providers

  • Website hosting companies

  • IT support providers

  • Learning management or training platforms

  • Professional advisers

  • Government or regulatory bodies where legally required

All third parties are required to protect your information and process it lawfully.
10. International Transfers
If your personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreements (IDTAs)

  • Standard Contractual Clauses (SCCs)

  • Countries recognised as providing adequate protection

11. Data Security
We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Accidental disclosure

Although we strive to protect your information, no internet-based service can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as necessary to:

  • Deliver our services

  • Maintain training records

  • Meet legal, accounting, and regulatory requirements

  • Resolve disputes

  • Enforce contractual obligations

Information that is no longer required will be securely deleted or anonymised.
13. Your Rights
Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request erasure of your personal information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and recommend that you review their privacy policies before providing any personal information.
15. Children's Privacy
Our services are intended for adults and professional training participants.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, it will be deleted promptly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
17. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:
CROWNSTONE TRAINING SOLUTIONS LTD
124 City Road
London
United Kingdom
EC1V 2NX

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